It's a bit late but I have to make this post.
As you know, we took the van into NOVA Caravans in Melbourne to have some repairs effected. We left the van there for the week and went down to the Mornington Penisular for a bit of sightseeing.
We were just getting to the stage where we were wondering how it was going and should we call them? No need, Steve called us with an update and a couple of questions. He called again the next day and confirmed that we could pick-up after lunch on Friday.
I can only say that the service was excellent and he work carried out to a professional high standard, which reflects the whole NOVA Caravans ideal.
Given that the van is a 2006 model, the sixth one that they made in fact, we were doubly impressed with them taking the time to fix up hall our problems, some of which may well have been inherent in the early days of manufacture, and some of which definitely occurred due to wear and tear.
Well done to NOVA Caravans and you should all rush out and buy one!